1. Definitions
    • “Personal Information”: means information about you that is personally identifiable to you, such as your contact information (e.g., name, address, phone number, email address), personally identifiable health or medical information (“Health Information”), and any other non-public information that is associated with such information (collectively, “Personal Information”).
    • “De-Identified Information”: means information that is neither used nor intended to be used to personally identify an individual (you).
  2. Children under age 18

    We do not knowingly allow individuals under the age 18 to create Accounts that allow access to our site.

  3. Personal information

    The Personal information we collect or maintain may include:

    • Your name, age, email address, phone number username, password, and other registration information;
    • Health information about you prepared by the treating Provider(s) who provide the Services through the Site such as medical records, treatment and examination notes, and other health related information;
    • Health Information that you provide us, which may include information or records relating to your medical or health history, diagnostic images, health status and laboratory testing results and other health related information;
    • Billing information that you provide us, such as credit card information
    • Information about the computer or mobile device you are using, such as what Internet browser you use, the kind of computer or mobile device you use, and other information about how you use the Site
    • Other information you input into the Site or related services
  4. How We May Collect Your Information
    • When you sign-up for newsletters or other communications from askdoctorD
    • When you use certain interactive tools and services (our BP check machine etc.
    • When you register for or update an existing profile on site or Apps.
    • When you provide personal information in a public forum or other community area, or
    • When you participate in an online survey.
  5. De-Identified Information

    We may use De-Identified Information created by us without restriction.

  6. Subject to applicable legal restrictions, we may use your Personal Information for the following purposes:
    • To create De-identified Information such as aggregate statistics relating to the use of the Service;
    • To provide you with the Services;
    • To notify you when Site updates are available;
    • To improve the quality of healthcare through the performance of quality reviews and similar activities;
    • To achieve any other purpose for which you provide us Personal Information;
    • To market and promote the Site and the Services to users (you);
    • For any other purpose for which you give us approval.
  7. Modification of Information.

    Users will be able to update some of their information through the Site. Desire to amend any information may also be submitted directly to

  8. Your Personal Information collected or provided by you may be disclosed (subject to applicable legal restrictions):
    • To sponsors, contractors, service providers and other third parties we use to support our business and who are bound by contractual responsibilities to keep personal information confidential and use it only for the purposes for which we disclose it to them.
    • To our partners and affiliates.
    • As required by law, which can include providing information as required by a court order.
    • When we believe in good faith that revelation is necessary to protect your safety or the safety of others, to protect our rights, to investigate fraud, or to respond to a government request.
    • To a buyer or other successor in the event of a divestiture, merger, restructuring, reorganization, dissolution or other sale or transfer of some or all of Desol Medical Online Solutions assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which Personal Information maintained by the Site is among the assets transferred.
    • For any other purpose revealed by us when you provide the information.
  9. Information We Collect via Technology
    • Cookies: Both persistent Cookies or session Cookies (which expire once you close your web browser) to make the Site and Service easier to use, to protect both you and askdoctorD and to make our advertising improved. You can instruct your browser, by changing its options, to stop accepting Cookies or to prompt you before accepting a Cookie from the websites you visit. If you do not accept Cookies, however, you will not be able to stay logged in to the Site.
    • Site Action Information: We may save track of some of the actions you take on the Site, such as the content of searches you perform on the Site.
    • Access Device and Browser Information: When you access the Site from a computer or other device, we may collect anonymous information from that device, such as the IP (Internet protocol) address, connection speed, browser type and access times (collectively, “Anonymous Information”)
    • Real-Time Position: Certain features of the Site use GPS technology to collect real-time information about the location of your device so that the Site can connect you to a treating provider who is licensed or authorized to provide services in the state where you are located.
    • Google Analytics: We use Google Analytics to help analyze how users use the Site. Google Analytics uses Cookies to collect information such as how often users visit the Site, what other sites they used prior to coming to the Site and what pages they visit on our sites and other activities carried out on how site. Information gotten from this is strictly used to improve our services and site. Google Analytics collects only the IP address allocated to you on the date you visit the Site, rather than your name or other personally identifying information. Although Google Analytics plants a persistent Cookie on your web browser to recognize you as a unique user the next time you visit the Site, the Cookie cannot be used by anyone but Google. Google’s ability to use and share information gathered by Google Analytics about your visits to the Site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.
    • Mobile Services: We may also collect non-personal information from your computer and/or mobile device. This information is mostly used to help us deliver the most relevant information to you. Examples of information that may be collected and used comprise how you use the application(s) and information about the type of device or computer you use.

    Furthermore, in the event our application(s) crashes on your mobile device we will receive information about your mobile device model software version and device carrier, which enables us to identify and fix bugs and otherwise improve the performance of our application(s).

  10. Information You Share With Third Parties

    We are not responsible for the privacy practices of other sites, and we implore you to read their privacy statements. This Privacy Policy applies only to information we gather through the Site and in email, text and other electronic communications set through or in connection with the Site. This policy DOES NOT apply to information gathered by any third party. When you click on links on the Site you may leave our site.

  11. Report Violations

    You should report any security violations to us by sending an email to

  12. Limitations on Deletion of Information

    You may request erasure of your Personal Information by us, but please note that we may be obliged (by law or otherwise) to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). After we erase Personal Information, we will retain De-Identified Data and will continue to use De-Identified Data as permitted under this Privacy Policy. When we delete Personal Information, it will be deleted from the active database, but may linger in our archives and we may also retain Anonymous Information about your use of our Service. Once we disclose some of your Personal Information to third parties, we may not be able to access that Personal Information any longer and cannot force the deletion or modification of any such information by the parties to whom we have made those disclosures.

  13. Where We Store Your Personal Data & Steps We Take To Keep Your Information Secured

    We store all your personal health data – including your primary care information, secondary care information, medication information and diagnostic information – on secure servers. Where you have chosen a password that enables you to access certain parts of our sites/ App, you are responsible for keeping this password confidential. We ask you not to share the password with anyone.

    We do not store any credit or debit card information. Payments are processed via a third party payment provider that is fully compliant with Level 1 Payment Card Industry (PCI) data security standards. Any information including payment transactions are encrypted using SSL technology.

    Though we employ reasonable and quality physical, electronic and managerial security methods to help protect against unauthorized access to Personal Information. However, please be informed that no data transmission over the Internet or data storage facility can be guaranteed to be absolutely /perfectly secure. As a result, while we try to protect your Personal Information, we cannot ensure or guarantee the security of any information you communicate to us, and you do so at your own risk.

  14. Access To Information

    The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee to meet our costs in providing you with details of the information we hold about you.

  15. Changes to this Privacy Policy.

    This Privacy Policy may be altered from time to time in the future. Any revised version of the Privacy Policy would be made available on this page. Continual use of our Service following notice of such changes will indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes. By using the Site, you are consenting to our collection, use and disposal of Personal Information and other data as described in this Privacy Policy, both as it exists now and as it is changed from time to time.

  16. Consent

    Any terms used in this policy shall have the same meaning as those used in the Terms. In the event of any conflict between the Terms and this policy, the Terms shall prevail.

    By agreeing to the Terms you are accepting and consenting to the practices described in this policy

  17. Questions

    If you have questions or concerns about this Privacy Policy, please contact us by sending an email to

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